presents

The reality of AI: can the bots keep your customer delighted?

London Business School Review ∙ Monday January 13, 2020 ∙ duration: 24:48

The reality of AI: can the bots keep your customer delighted?

- London Business School, 13/01/2020 - In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of Artificial Intelligence.How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities? In this episode, Julian hosts PV Kannan, Co-Founder and CEO of San-Jose-based software firm [24]7.ai and a recognised leader in global customer services, a field in which he pioneered the use of chatbots and AI. They discuss how AI can help keep ever-more demanding customers delighted and coming back for your products.

What is a podcast?

A podcast is a digital audio file made available on the Internet for downloading to a computer or mobile device, typically available as a series, new episodes of which can be received by subscribers automatically.

How can I listen to more episodes from this podcast?

You can find other episodes from London Business School Review by subscribing to the podcast. To do so, many applications are available:

  • Google Podcasts icon
  • iTunes icon
  • Pocketcasts icon
  • Overcast icon
  • Castbox icon
  • Castro icon
  • Breaker icon
  • RadioPublic icon

If you already know how a RSS feed works, you can find the feed for this podcast here:

How can I listen to other podcasts?

Click here to discover another podcast randomly, or here to browse our categories. You are lazy? Okay we did some research and selected podcasts just for you.

And what is PodMust?

PodMust is a french project aiming to promote the best podcasts. You can help us by sharing this page (this also helps the podcast, by the way). Thank you! 🙏

Don't be shy: submit a podcast to PodMust. The whole Internet would be eternally grateful to you.

Newsletter

Your time is precious. It’s the same for us. Sign up for our newsletter to stay updated.

About

Well, the bad news is: we're French. But the good news is: we built a top podcast directory that you can now enjoy in english. And voilà!

Navigation