Behind the Review
Customer experiences aren’t always going to be five-star, but it’s what you do with those imperfect experiences that matters. Lush Nail Bar admits that in their industry, imperfections happen. In the case of reviewer Maegen, pointing out those imperfections is what led her to become such a loyal customer. The Lush team was grateful to Maegen for bringing her concerns to their attention, and they did everything they could to turn the experience around.
Behind the Review features conversations with business owners and reviewers about their experiences – whether positive or negative – giving listeners behind-the-scenes insights and real life learnings.