VUX World

Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're likely to see unfold in 2021.


Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps, has the potential to prosper more than the contact centre.


With the potential to automate front end conversations and assist live agents, conversational AI could be the underlying capability that enables organisations to both increase self-service and improve customer experience, while creating operational efficiencies and empowering staff.


Dan Miller, Lead Analyst and Founder of Opus Research, has more than his fair share of experience both with contact centre technology and speech technology on the whole. For over 30 years, Dan's been working with and covering voice AI and conversational technologies with a focus on organisational transformation.


Links

opusresearch.net

Follow Dan on Twitter



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Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design and development. We share the deep details of how they do what they do, so that you can do what you do, better.

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This description is from VUX World.

The practical voice podcast that helps brands and agencies create world class voice experiences by covering the practicalities of voice assistant strategy, design and development.


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