How customer obsession is driving success at Lyft
This Is Working with Daniel RothWhen Lyft CEO David Risher started, he had to let 26% of his team go.
"Our prices when I started were just too high. We weren't paying drivers enough."
On this episode of This Is Working, David shares the hard calls he had to make when he became CEO, and how he took the company from losing money to its first full year of profitability.
We also get into why he still drives his own Lyft every six weeks, and the rider conversation that changed how he thinks about pricing.
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Join LinkedIn’s Editor in Chief Daniel Roth, as he talks to leaders who have an outsized impact on how we work, what we buy and consume and how these decisions shape our future. Catch him every Wednesday for conversations with guests like Bill Gates, Diane von Furstenburg, Jennifer Lopez, Judd Apatow, and more.
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